General FAQs

General FAQs

Online Orders

How long does it take to process an order?

All orders are processed within 1-2 weeks after receiving payment. However, processing time may be slowed when we are closed for the holidays. Or if we are experiencing a higher than normal volume of orders, order processing may be delayed.

How much is shipping?

Everything ships free on All smaller items ship with FedEx, UPS or DHL. All large items ship with one of our freight partners.

Where can you ship to?

Inspire Fitness ships to addresses within the U.S, U.S. Territories, and APO/FPO/DPO addresses. With the exception of Hawaii and Alaska. We currently do not ship outside of the contiguous United States.

What is Affirm Pay Over Time?

Affirm lets you buy now and pay over time with no late fees or surprises. When you buy with Affirm, you always know exactly what you’ll owe and when you’ll be done paying. You’re in control. Pick the payment option that works for you and your budget—from 4 interest-free payments every 2 weeks to monthly installments. Once your purchase is complete, you can manage payments in the Affirm app or online.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover Credit and Debit cards. We also accept Affirm Pay Over Time for those who qualify.

Am I able to return the product if I decide to?

Yes, if for any reason you are dissatisfied with your purchase, you can return it for a full refund within the first 15 days of the date listed on the purchase invoice with the following guidelines and exceptions: *Sale Items* and *Items that have been mishandled, damaged or altered beyond reason*. Follow the instructions here to process a return.

Will my product come with assembly?

Unfortunately, our products sold on our website do not include assembly and installation. If you’re looking for help with assembly, please reach out to our Customer Service department.


What is an Inspire Fitness Showroom?

A Showroom is a retail partner that carries Inspire Fitness products. All of these partners will include Inspire Fitness products on their Showroom floors so that customers can try before they buy.

How do I find the Showroom located nearest to me?

Visit our Showroom Locator, type in your zip code, and find the Showrooms closest to you.