Due to the state-wide “Stay at Home” order in California, our Inspire Fitness eCommerce web store orders are temporarily seeing a 6-8 week delay in processing. All orders placed on or after 4/28 will experience this delay until the state-wide order has been lifted and business continues as usual.
We are so sorry for the inconvenience and appreciate your patience as we all navigate this challenging time in our state. Please utilize our Showroom locator to check product availability at certified showrooms near you, if you cannot wait 4-5 weeks for processing.
Even in these times of social distancing, please don’t forget to remain positive and to keep moving. If you’re looking for at-home workout inspiration, take advantage of a free trial of our live, on demand, and written workouts in the Inspire Fitness app.
If you have any questions about product availability or ordering, please reach out to our team at [email protected]
Hello. I purchased an F2 Functional; Trainer from !st Place Fitness Equipment here in Sarasota, FL on April 9th. My order number is 2979. I noticed on your site you refer to web orders taking 6-8 weeks to process if made after April 28th. I’m curious how much longer, if anyone can tell me, until my order arrives because this Thurs makes 5 weeks; I ordered well before the April 28th. They have been very good in representing your products at 1st place, but they have ZERO information to give as far where we are at in the process of delivering it. It is a bit disappointing, I must say. And i understand the complications created by the pandemic. Just looking for information. Very much appreciated.
Hi Shannon – Thanks for reaching out! I’m sorry for such a long delay in your FT2 order. We have reached out to the retail team in an attempt to get some answers for you here. You will hear from us, or from our retail sales team soon with an update. Thanks for your patience with us as we navigate things through this Pandemic.
I purchased my Inspire M2 from Fitness Headquarters in Dallas (the Dallas store location is now closed permanently) and was told I would receive it within 2-3 weeks. Which is a long time to receive something but I thought it was acceptable. 3 weeks later, I called the store asking about my order as no one had called me. Tim Williams, the store manager, called me back a couple of days later and said the order was delayed for another 2-3 weeks. I was surprised and said, “Well I just want be in the know and have someone reach out when an order is not going to arrive on time.” Another 3 weeks goes bye. I called again and this time I find that that store was closing that Sunday permanently from the answering machine (because no Fitness Headquarters employees in Dallas actually pick up the phone). I called many times and after 3-4 days, I was able to get someone on the phone. It was another guy named David Jones. David apologized to me and said that I wouldn’t receive my product until August! I was definitely upset. But I live in the same world that you do and everyone else does. I’m compassionate and understanding of our current times. I also know that the demand on Home Gyms has sky rocketed. But, this is the world we live in and it won’t get any easier. You have to keep moving forward and making things work or someone else will pick up the slack. I told him what I had gone through so far and it wasn’t acceptable and he said he would look into my order and call me back. He called me back after a few hours and said that he made a mistake and that my order was on it’s way and I would get it within 2-3 weeks. He knew by saying that that it was probably not the best answer but he said, “I can understand your frustration but I promise you’ll get it in 2-3 weeks.” He even gave me his cell number. I’m not one of those people to call someone’s personal phone and harass them but I did appreciate that he gave it to me. He is an employee and probably doesn’t have anything to do with how fast our orders will get there. However, 2.5 weeks later… still no product or any call whatsoever. So I texted him politely and said, “Hey David, this is Austin Mahoney. I spoke to you about 2 and a half weeks ago about the Inspire M2…Can you give me any info on the status of the gym?” He said, “Hi Mr. Mahoney, your gym is set to arrive in about 2-3 weeks. After unit is cleared for any damages you will receive a call from our delivery department. We are not too far away now. Manufacturers are really struggling to keep up these days. Sorry for the delay sir. Quality is worth the wait and you will not be disappointed…” I didn’t respond because I was pretty speechless. Is this Ground Hogs day and I’m just going in an infinite loop? Guess what?! It’s been another 3 weeks now. What do you think the response is going to be when I text him tomorrow? I just want to hear from someone who will not lie to me and tell me when I will receive my M2 Inspire. Funny thing is, I paid for faster delivery and setup. One day my great grandchildren will receive an old M2 Inspire and be very thankful but confused.
Thank you for reaching out to us, Austin. I am sorry to hear about the delay on your purchase! Since this pandemic hit there has been an extreme spike in demand for fitness equipment. Our retailer partners have been doing their best to keep up, but there have been sales for some items in only a few months that most forecasted for an entire year! It has been a challenge to meet that demand and deliver the level of customer service their customers are used to.
Most of the timelines our retailers have been providing are coming from us, the manufacturer. Due to the Covid-19 pandemic we have seen delayed shipping, reduced staffing restrictions in our factories and warehouses, material shortages, etc. We are doing our best to relay accurate information to our retailers so they can give you realistic timelines. On top of everything else, we just recently ran into a weight plate shortage for our strength machines. That has likely impacted your order as well.
I will say Fitness Headquarters (and Busy Body, as they are the same company) in Dallas have been ordering in very high volumes to try and meet the demand. They are ordering by direct shipment from our factory to ensure they receive it the fastest and in the highest quantities. We consider them one of our premier retailers. While it may not have been the greatest start they are one of our best bets on ensuring you get the product the fastest. If you need help in communicating with them please let us know and we would be happy to reach out to them to check on status.
Thank you for your business! We will continue to do our best to get Fitness Headquarters the product as soon as possible!
Hello. I purchased an F2 Functional; Trainer from !st Place Fitness Equipment here in Sarasota, FL on April 9th. My order number is 2979. I noticed on your site you refer to web orders taking 6-8 weeks to process if made after April 28th. I’m curious how much longer, if anyone can tell me, until my order arrives because this Thurs makes 5 weeks; I ordered well before the April 28th. They have been very good in representing your products at 1st place, but they have ZERO information to give as far where we are at in the process of delivering it. It is a bit disappointing, I must say. And i understand the complications created by the pandemic. Just looking for information. Very much appreciated.
Hi Shannon – Thanks for reaching out! I’m sorry for such a long delay in your FT2 order. We have reached out to the retail team in an attempt to get some answers for you here. You will hear from us, or from our retail sales team soon with an update. Thanks for your patience with us as we navigate things through this Pandemic.
I purchased my Inspire M2 from Fitness Headquarters in Dallas (the Dallas store location is now closed permanently) and was told I would receive it within 2-3 weeks. Which is a long time to receive something but I thought it was acceptable. 3 weeks later, I called the store asking about my order as no one had called me. Tim Williams, the store manager, called me back a couple of days later and said the order was delayed for another 2-3 weeks. I was surprised and said, “Well I just want be in the know and have someone reach out when an order is not going to arrive on time.” Another 3 weeks goes bye. I called again and this time I find that that store was closing that Sunday permanently from the answering machine (because no Fitness Headquarters employees in Dallas actually pick up the phone). I called many times and after 3-4 days, I was able to get someone on the phone. It was another guy named David Jones. David apologized to me and said that I wouldn’t receive my product until August! I was definitely upset. But I live in the same world that you do and everyone else does. I’m compassionate and understanding of our current times. I also know that the demand on Home Gyms has sky rocketed. But, this is the world we live in and it won’t get any easier. You have to keep moving forward and making things work or someone else will pick up the slack. I told him what I had gone through so far and it wasn’t acceptable and he said he would look into my order and call me back. He called me back after a few hours and said that he made a mistake and that my order was on it’s way and I would get it within 2-3 weeks. He knew by saying that that it was probably not the best answer but he said, “I can understand your frustration but I promise you’ll get it in 2-3 weeks.” He even gave me his cell number. I’m not one of those people to call someone’s personal phone and harass them but I did appreciate that he gave it to me. He is an employee and probably doesn’t have anything to do with how fast our orders will get there. However, 2.5 weeks later… still no product or any call whatsoever. So I texted him politely and said, “Hey David, this is Austin Mahoney. I spoke to you about 2 and a half weeks ago about the Inspire M2…Can you give me any info on the status of the gym?” He said, “Hi Mr. Mahoney, your gym is set to arrive in about 2-3 weeks. After unit is cleared for any damages you will receive a call from our delivery department. We are not too far away now. Manufacturers are really struggling to keep up these days. Sorry for the delay sir. Quality is worth the wait and you will not be disappointed…” I didn’t respond because I was pretty speechless. Is this Ground Hogs day and I’m just going in an infinite loop? Guess what?! It’s been another 3 weeks now. What do you think the response is going to be when I text him tomorrow? I just want to hear from someone who will not lie to me and tell me when I will receive my M2 Inspire. Funny thing is, I paid for faster delivery and setup. One day my great grandchildren will receive an old M2 Inspire and be very thankful but confused.
Thank you for reaching out to us, Austin. I am sorry to hear about the delay on your purchase! Since this pandemic hit there has been an extreme spike in demand for fitness equipment. Our retailer partners have been doing their best to keep up, but there have been sales for some items in only a few months that most forecasted for an entire year! It has been a challenge to meet that demand and deliver the level of customer service their customers are used to.
Most of the timelines our retailers have been providing are coming from us, the manufacturer. Due to the Covid-19 pandemic we have seen delayed shipping, reduced staffing restrictions in our factories and warehouses, material shortages, etc. We are doing our best to relay accurate information to our retailers so they can give you realistic timelines. On top of everything else, we just recently ran into a weight plate shortage for our strength machines. That has likely impacted your order as well.
I will say Fitness Headquarters (and Busy Body, as they are the same company) in Dallas have been ordering in very high volumes to try and meet the demand. They are ordering by direct shipment from our factory to ensure they receive it the fastest and in the highest quantities. We consider them one of our premier retailers. While it may not have been the greatest start they are one of our best bets on ensuring you get the product the fastest. If you need help in communicating with them please let us know and we would be happy to reach out to them to check on status.
Thank you for your business! We will continue to do our best to get Fitness Headquarters the product as soon as possible!